Human Factors & Dispatcher Resource Management – Year 1
Validity: 12 months
The Dispatcher Resource Management (DRM) course provide dispatchers with the tools to prevent incidents and improve team performance through coordination and communication, which are the main pillars of crew-dispatcher co-working.
EASA references:
- AC 121-32A
- ICAO Doc 7192-D3
Module Content:
- Introduction
- Typical “HF” Incidents
- Threat & Error Management
- Crew Personality Awareness
- Crew Attitudes & Behaviors
- Crew Self-Assessment & Critique
- Dispatcher Resource Management
- Cooperation & Delegation
- Decision Making
- Resilience Development
- Incident Reporting System
Course Features
- Lecture 1
- Quiz 1
- Duration 50 minutes
- Skill level All levels
- Language English
- Students 2
- Certificate Yes
- Assessments Self
Target audiences
- Ground Crew