Human Factor & Cabin Crew Ressource Management – Year 1

Human Factor & Cabin Crew Ressource Management – Year 1

Validity: 12 months

Cabin Crew Ressource Management (CCRM) is the effective management available resources to mitigate a situation that may occur in the cabin while maintaining an effective liaison with the flight crew. To fulfill CRM recurrent training requirements, the course topics are divided into 3 modules to guarantee that the training content is repeated within a 3 years period.

EASA references:

• ORO.CC115
• AMC1 ORO.CC115 (e)

Module Content:

1. Introduction and Typical HF Accidents
2. Crew Resource Management
3. Threat and Error Management
4. Human Performance & Limitations
5. Crew Mental Abilities and Limitations
6. Human Error and Reliability
7. Communication
8. Cultural Differences
9. Crew Composition
10. Incident Reporting System